Miami Lakes Customer Service Representative On-site
Company: Alorica
Location: Hialeah
Posted on: May 26, 2023
|
|
|
Job Description:
This is an Onsite Position!
We Offer Competitive Pay, Great Hours and a Fun Working
Environment!!!
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one
interaction at a time. We're a global leader in customer service
and experience, serving the world's biggest brands with tens of
thousands of employees in hundreds of locations around the
globe.
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer
support through phone, email, online chat or social media to
customers who have questions, concerns or confusion around a
particular product or service.
You're literally the voice of the brand, and a strong relationship
between our clients and their customers starts with you. So only
the awesome need apply.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social
media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of
credit card authorizations
Tracks call-related information for auditing and reporting
purposes
Provides feedback reports on call issues related to downtime and/or
training issues
Upsells to customers as necessary
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely
great customer experiences. But as Alorica employees, giving back
matters just as much - that's why we're so proud of Making Lives
Better with Alorica , a non-profit, 501(c)(3) organization
dedicated to providing assistance to employees, their families and
the people, organizations and communities who support them.
Simply put, we want to make lives better---one interaction at a
time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee,
you may receive:
Paid training
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore
all kinds of career options - from customer service, training, and
tech support, to management, recruiting and more. Alorica offers
fun, challenging opportunities to pursue your professional goals,
and we want you to have fun and succeed - because when you're at
your best, that's when we're at our best.
So what do you say? Ready to take the next step?
Qualifications for Internal Candidates
JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel
applications
Bilingual language skills a plus
Knowledge, Skills and Abilities:
Stellar customer service skills - and an overwhelming desire to
make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude
WORKING CONDITIONS
Work Environment
A climate controlled, contact center environment - filled with
amazing people, incredible career opportunities and the occasional
dance-off
Constant usage of phone and computer systems
Physical Demands
Constant sedentary work. You'll typically be sitting for most of
the time, so be sure to get up and stretch once in a while. Your
circulatory system will thank you.
We are only considering candidates and hiring for this position in
the following states: Alabama, Arkansas, Florida, Georgia, Idaho,
Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New
Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West
Virginia.
DISCLAIMER: The above information on this description has been
designed to indicate the general nature and level of work performed
by employees in this classification. It is not designed to contain
or be interpreted as an exhaustive list of all responsibilities,
duties and qualifications required of employees assigned to this
job.
TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go
beyond thinking outside the box - and decide to obliterate the box
instead.
You ready? Let's do this.
ABOUT ALORICA
Equal opportunity employer - Veterans/Disabled
Qualifications
This is an Onsite Position!
We Offer Competitive Pay, Great Hours and a Fun Working
Environment!!!
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one
interaction at a time. We're a global leader in customer service
and experience, serving the world's biggest brands with tens of
thousands of employees in hundreds of locations around the
globe.
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer
support through phone, email, online chat or social media to
customers who have questions, concerns or confusion around a
particular product or service.
You're literally the voice of the brand, and a strong relationship
between our clients and their customers starts with you. So only
the awesome need apply.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social
media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of
credit card authorizations
Tracks call-related information for auditing and reporting
purposes
Provides feedback reports on call issues related to downtime and/or
training issues
Upsells to customers as necessary
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely
great customer experiences. But as Alorica employees, giving back
matters just as much - that's why we're so proud of Making Lives
Better with Alorica , a non-profit, 501(c)(3) organization
dedicated to providing assistance to employees, their families and
the people, organizations and communities who support them.
Simply put, we want to make lives better---one interaction at a
time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee,
you may receive:
Paid training
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore
all kinds of career options - from customer service, training, and
tech support, to management, recruiting and more. Alorica offers
fun, challenging opportunities to pursue your professional goals,
and we want you to have fun and succeed - because when you're at
your best, that's when we're at our best.
So what do you say? Ready to take the next step?
Qualifications for Internal Candidates
JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel
applications
Bilingual language skills a plus
Knowledge, Skills and Abilities:
Stellar customer service skills - and an overwhelming desire to
make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude
WORKING CONDITIONS
Work Environment
A climate controlled, contact center environment - filled with
amazing people, incredible career opportunities and the occasional
dance-off
Constant usage of phone and computer systems
Physical Demands
Constant sedentary work. You'll typically be sitting for most of
the time, so be sure to get up and stretch once in a while. Your
circulatory system will thank you.
We are only considering candidates and hiring for this position in
the following states: Alabama, Arkansas, Florida, Georgia, Idaho,
Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New
Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West
Virginia.
DISCLAIMER: The above information on this description has been
designed to indicate the general nature and level of work performed
by employees in this classification. It is not designed to contain
or be interpreted as an exhaustive list of all responsibilities,
duties and qualifications required of employees assigned to this
job.
TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go
beyond thinking outside the box - and decide to obliterate the box
instead.
You ready? Let's do this.
ABOUT ALORICA
Equal opportunity employer - Veterans/Disabled
By submitting your interest in this job, you agree to receive text
notifications with additional steps to complete your job
application. You will receive up to 6 messages from the number
"63879". Message & data rates may apply. Please refer to our
privacy policy for more information.
We are an Equal Employment Opportunity Employer
Alorica is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, or protected veteran status and
will not be discriminated against on the basis of disability.
If you'd like to view a copy of the company's affirmative action
policy statement, please email EmployeeExperience@alorica.com. If
you have a disability and you believe you need a reasonable
accommodation in order to search for a job opening or to submit an
online application, please e-mail talentoperations@alorica.com.
This email assists disabled job seekers whose disability prevents
them from being able to apply online.
Keywords: Alorica, Hialeah , Miami Lakes Customer Service Representative On-site, Sales , Hialeah, Florida
|
Click
here to apply!
|
