HialeahRecruiter Since 2001
the smart solution for Hialeah jobs

Customer Service Agent

Company: Inktel Contact Center Solutions
Location: Hialeah
Posted on: January 16, 2022

Job Description:

Responsibilities

  • Strong desire to be helpful and take ownership to resolve customer situations
  • Identify root cause of inquiries by asking probing questions to determine the best solution
  • Troubleshoot technical issues that are related to products not working as expected
  • Provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements
  • Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
  • Assist customers during the installation
  • Maintain required product knowledge to deliver best in class service
  • Exhibit a positive attitude and bring enthusiasm to work each and every day
  • Proven record of great attendance and demonstrating skills as a team player
    Qualifications
    • Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
    • Ability to explain complex, step-by-step processes to customers over the phone
    • Prior customer service/troubleshooting experience preferred
    • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
    • Must be able to communicate effectively with customers, management, and co-worker
      Salary & Benefits

      Pay: $10.00 per hour

      The compensation package for this position includes a competitive base salary and the opportunity for hourly increases based on performance and tenure. After 60 days of employment, you will qualify for a comprehensive benefits package which includes medical, dental, vision and personal time off. After 6 months of employment, you will qualify to opt-in to the following benefits: short/long term disability, life insurance, and a 401K plan.

      Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

Keywords: Inktel Contact Center Solutions, Hialeah , Customer Service Agent, Sales , Hialeah, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Hialeah RSS job feeds