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Bilingual Customer Service Representative

Company: ModivCare
Location: Hialeah
Posted on: May 1, 2021

Job Description:

Job DescriptionAre you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! ModivCare is looking for optimistic and outgoing individuals to join the team as Customer Service Representatives (CSRs). In this role, you will play a key part in making a positive impact on members' lives by acting as a first point of contact for questions about our products and service offerings. As a CSR, you will work diligently to resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations in order to ensure consistency of scheduling, modifying, and canceling customer reservations. In this role, you will have the opportunity to speak with members on a daily basis and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.If you are highly detail-oriented and thrive in a social atmosphere, we encourage you to apply. Take a step towards furthering your career by joining the ModivCare team! ESSENTIAL JOB FUNCTIONSReceives and documents customer concerns while ensuring all relevant information is correctAdheres to and ensures all company policies and procedures Maintains an acceptable attendance and tardiness recordEnsures accurate trip data inputDemonstrates personal commitment to producing high quality workRefers unresolved customer grievances to designated department for further investigation and resolutionPOSITION QUALIFICATIONSEducationHigh School Graduate or General Education Degree (GED)Skills Experience6+ months contact center experience OR customer service experience with heavy phone volume and data entry preferredAbility to read, write, and understand English fluentlyAbility to accurately type 35wpm or moreAbility to answer a high volume of calls up to 100+ calls per dayMust be fluent in the identified language as required by the job posting (e.g. Russian, Spanish, etc.)We value our team members and realize the importance of benefits for you and your family.ModivCare offers a comprehensive benefits package to include the following:Medical, Dental, and Vision insuranceEmployer Paid Basic Life Insurance and AD DVoluntary Life Insurance (Employee/Spouse/Child)Health Care and Dependent Care Flexible Spending AccountsPre-Tax and Post Tax Commuter and Parking Benefits401(k) Retirement Savings Plan with Company MatchPaid Time OffPaid Parental Leave Short-Term and Long-Term Disability Tuition ReimbursementEmployee Discounts (retail, hotel, food, restaurants, car rental and much more!!)ModivCare is an equal opportunity and affirmative action employer. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for open job opportunities.

Keywords: ModivCare, Hialeah , Bilingual Customer Service Representative, Sales , Hialeah, Florida

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