Workforce Analyst II

Company: Sunshine State Health Plan
Location: Hialeah
Posted on: March 14, 2023

Job Description:

You could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Assist with maximizing the effectiveness of scheduling, systems, performance metrics, data analysis, reporting and overall operational functions for all lines of business and all locations. Evaluate staffing adjustments and re skilling of agents as necessary to provide adequate phone coverage.

--- Oversee and monitor real-time call activity at various call centers and make necessary staffing adjustments.
--- Monitor agent productivity and provide feedback to management
--- Develop and submit various reports, including detail forecasts, plans, schedules and performance, both in advance and in review.
--- Identify, evaluate and report issues and differentiate between workflow, technical, external or staffing.
--- Maintain tracking database, analyze trends and make recommendations to management
--- Work directly with the department head on strategic planning and new business implementation and forecasting.
--- Ensure team is aware of any upcoming changes and provide insight on the day-to-day functions
--- Develop policies and procedures for the workforce management unit.

Education/Experience: Bachelor's degree or equivalent experience. 3+ years of workforce management or data analysis. Proficiency with all MS Office applications.
Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Keywords: Sunshine State Health Plan, Hialeah , Workforce Analyst II, Professions , Hialeah, Florida