Workforce Analyst II
Company: Sunshine State Health Plan
Location: Hialeah
Posted on: March 14, 2023
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Job Description:
You could be the one who changes everything for our 26 million
members. Centene is transforming the health of our communities, one
person at a time. As a diversified, national organization, you'll
have access to competitive benefits including a fresh perspective
on workplace flexibility.
Position Purpose: Assist with maximizing the effectiveness of
scheduling, systems, performance metrics, data analysis, reporting
and overall operational functions for all lines of business and all
locations. Evaluate staffing adjustments and re skilling of agents
as necessary to provide adequate phone coverage.
--- Oversee and monitor real-time call activity at various call
centers and make necessary staffing adjustments.
--- Monitor agent productivity and provide feedback to
management
--- Develop and submit various reports, including detail forecasts,
plans, schedules and performance, both in advance and in
review.
--- Identify, evaluate and report issues and differentiate between
workflow, technical, external or staffing.
--- Maintain tracking database, analyze trends and make
recommendations to management
--- Work directly with the department head on strategic planning
and new business implementation and forecasting.
--- Ensure team is aware of any upcoming changes and provide
insight on the day-to-day functions
--- Develop policies and procedures for the workforce management
unit.
Education/Experience: Bachelor's degree or equivalent experience.
3+ years of workforce management or data analysis. Proficiency with
all MS Office applications.
Our Comprehensive Benefits Package: Flexible work solutions
including remote options, hybrid work schedules and dress
flexibility, Competitive pay, Paid time off including holidays,
Health insurance coverage for you and your dependents, 401(k) and
stock purchase plans, Tuition reimbursement and best-in-class
training and development.
Centene is an equal opportunity employer that is committed to
diversity, and values the ways in which we are different. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or
other characteristic protected by applicable law.
Keywords: Sunshine State Health Plan, Hialeah , Workforce Analyst II, Professions , Hialeah, Florida
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