Desktop Support Technician
Company: Xtreme Aviation LLC
Posted on: November 23, 2021
Under Direct Supervision of the I.T. Manager provides accurate
and timely technical support services to staff via telephone, chat,
email, remotely, and at desk side. Resolves support issues of a
basic technical nature with varying degrees of priority. Addresses
incidents within predetermined service levels, requiring the
ability to multi-task and prioritize.
RESPONSIBILITIES & DUTIES:
Installs and maintains software systems for staff to ensure
technology resources are properly functioning.
Repairs and troubleshoots computer equipment at the site to ensure
problems are resolved timely.
Provides first-line, basic, support for the installation,
configuration, maintenance and support of hardware and software for
desktops, laptops, wireless and cellular devices, Windows-based
servers, peripherals, videoconferencing, wireless, LANs, WANs and
Resolves issues for staff encountering hardware, software, and
other problems relating to technologies' resources.
Provides customer service and technical support to our community
remotely and on-site.
Moves and organizes P.C.s and other technology equipment within the
facilities and other locations.
Performs other duties as assigned
Ability to lift objects weighing up to 100 pounds and to climb
ladders if required.
Push or pull carts or other such objects.
Excellent oral and written skills.
Possess the required skills, knowledge, and experience to
effectively manage technical support functions, including but not
limited to the installation, configuration, maintenance, and
support of hardware and software at facilities on and
Information gathering and monitoring skills. Including the ability
to prepare reports while maintaining confidentiality.
Takes the initiative, is flexible, and provides excellent attention
to detail and accuracy.
Possesses advanced computer skills and can train others.
Keywords: Xtreme Aviation LLC, Hialeah , Desktop Support Technician, Professions , Hialeah, Florida
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