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Desktop Support Technician

Company: Xtreme Aviation LLC
Location: Hialeah
Posted on: November 23, 2021

Job Description:

Under Direct Supervision of the I.T. Manager provides accurate and timely technical support services to staff via telephone, chat, email, remotely, and at desk side. Resolves support issues of a basic technical nature with varying degrees of priority. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize.


Installs and maintains software systems for staff to ensure technology resources are properly functioning.
Repairs and troubleshoots computer equipment at the site to ensure problems are resolved timely.
Provides first-line, basic, support for the installation, configuration, maintenance and support of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, wireless, LANs, WANs and digital media.
Resolves issues for staff encountering hardware, software, and other problems relating to technologies' resources.
Provides customer service and technical support to our community remotely and on-site.
Moves and organizes P.C.s and other technology equipment within the facilities and other locations.
Performs other duties as assigned
Ability to lift objects weighing up to 100 pounds and to climb ladders if required.
Push or pull carts or other such objects.
Excellent oral and written skills.
Possess the required skills, knowledge, and experience to effectively manage technical support functions, including but not limited to the installation, configuration, maintenance, and support of hardware and software at facilities on and off-premises.
Information gathering and monitoring skills. Including the ability to prepare reports while maintaining confidentiality.
Takes the initiative, is flexible, and provides excellent attention to detail and accuracy.
Possesses advanced computer skills and can train others.

Keywords: Xtreme Aviation LLC, Hialeah , Desktop Support Technician, Professions , Hialeah, Florida

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