Receptionist
Company: Alorica
Location: Hialeah
Posted on: March 17, 2023
|
|
Job Description:
**GET TO KNOW ALORICA**At Alorica, we only do one thing - make
lives better, one interaction at a time. We're a global leader in
customer service and experience, serving the world's biggest brands
with tens of thousands of employees in hundreds of locations around
the globe.**JOB SUMMARY**This position is responsible for the
professional and efficient managing of the company's lobby area,
greeting and directing visitors, including vendors, clients and
customers. Answers incoming telephone calls and messages, supplies
information to callers, relays messages and announces visitors.
Ensures completion of paperwork, sign-in and security procedures.
Enforces security policies and escalates security issues. Assists
in a variety of general administrative clerical duties for overflow
work and projects.**JOB RESPONSIBILITIES**--- Maintains
receptionist duties daily, 3 shifts, AM/PM and graveyard shifts.
Must be flexible to work any day of the week to include
weekends.--- Greets persons entering establishment, determine
nature and purpose of visit and direct or escort them to specific
destinations--- Maintains accurate and complete sign-in/sign-out
procedures--- Provide information about establishment, such as
location of departments or offices, employees within the
organization or services provided--- Keeps management well-informed
of activities, results of efforts and problems identified/potential
problems--- Respects confidentiality in discussions with visitors
and maintains confidentiality of organization and personnel---
Enforces general handbook policies and escalates security issues of
concern to Site Manager/Director--- Receives, sorts and distributes
incoming mail into appropriate folders and for courier deliveries
and pick-up--- Signs for deliveries when necessary and notifies
recipients--- Performs a variety of general administrative clerical
duties including center coordinator activities booking and
scheduling of meetings and conference rooms--- Performs routine
administrative clerical tasks--- Promptly, accurately,
professionally and courteously operate telephone switchboard to
answer, screen and forward calls, providing information and taking
messages--- Adept at using the company's website to provide
information and referral--- Reports to work regularly and on
time**OTHER RELATED DUTIES**--- Performs routine office tasks
necessary for the operation and presentation of a professional
office--- Assists in other duties as needed and
directed**Qualifications****JOB REQUIREMENTS**Willing to be trained
(not complex at all) to conduct facility walk-thru's to review and
document the below checklist. (About 85% of the list can be
conducted by this role either before or after their designated
shift. This list ensure we remain compliant with our existing
policies)--- Ensure all badge readers are working properly - Scan
on all doors with badge readers to ensure doors unlock and
relock.--- Ensure doors close and lock properly - Check to ensure
doors are not loose, falling of henges, door closes automatically
after opening.--- Test audible door alarms once per week to ensure
functionality - If door held alarm, open door until alarm sounds
and then close door. Emergency Exits will sound alarm
immediately.--- Ensure alarm call lists are up to date and accurate
- If needed, reach out to your Corporate Security team to obtain
this information--- EUS will log into the NVR, confirm that all
cameras have a 90-day retention, and provide photo evidence of
camera screen and front of NVR unit.--- All CPUs contain locks (so
they cannot be removed from desk).--- Ensure hard keys to site are
secured in a locked location and log kept for signing in/out keys -
Security guards/receptionist to sign in/out keys. Keys are not to
be removed from site and must remain locked at all times.--- Audit
cameras to confirm functionality and that the camera has a clear
image.--- Ensure terminated, unused badge stock, as well as
temporary/loaner/visitor badges are secured in a locked location -
Any terminated, unused, loaner, temporary or visitor badges
including new badge stock are to be kept in a secured and locked
location.--- Confirm All employees have visible badge ID at all
times on site.--- Verify that all employees lock their PC when they
are not in front of it.--- Conduct daily badge logs and review
exception swipes to ensure appropriate access to electric/Server
rooms. (If ProWatch system then Global Security will conduct)---
Review visitor check in process and validate process compliance -
(sign in/sign out log, badges assigned, escorted, etc...).--- Check
Vendor log to make sure correct log-in and log out processes are
being followed.--- Ensure all office doors are closed when
unoccupied.--- Explore physical location and verify no CPNI/SPI
data is unattended to or posted on production floor or in training
rooms.**Minimum Education and Experience:**--- High school diploma
or general education degree (GED)--- General administrative
experience in a customer service or call center environment---
Basic knowledge working with Microsoft Office software (Word,
Excel, Outlook) and experience with Internet/Intranet**Knowledge,
Skills and Abilities:**--- Ability to apply common sense
understanding to carry out detailed but uninvolved written and oral
instructions--- Professional personal presentation--- Customer
service orientation; reliability; stress tolerance--- Verbal and
written communication skills--- Attention to detail; organizing and
planning**Work Environment:**--- Constant work in a
climate-controlled office environment**Physical Demands:**---
Constantly required to sit, talk and hear--- Frequent use of a
telephone equipment, computer and other office related equipment---
Constant repetitive use of hands and fingers--- Occasionally
required to stand or walk--- Frequently required to lift and/or
move up to 10 lbs**We are only considering candidates and hiring
for this position in the following states: Alabama, Arkansas,
Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi,
Missouri, Nebraska, New Jersey, North Carolina, Oklahoma,
Tennessee, Texas, Utah, and West Virginia.****Equal Opportunity
Employer - Veterans/Disable**_By submitting your interest in this
job, you agree to receive text notifications with additional steps
to complete your job application. You will receive up to 6 messages
from the number "63879". Message & data rates may apply. Please
refer to our privacy policy for more information._We are an Equal
Employment Opportunity EmployerAlorica is an Affirmative Action and
Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, or protected veteran status and will not be discriminated
against on the basis of disability.If you'd like to view a copy of
the company's affirmative action policy statement, please email
EmployeeExperience@alorica.com. If you have a disability and you
believe you need a reasonable accommodation in order to search for
a job opening or to submit an online application, please e-mail
talentoperations@alorica.com. This email assists disabled job
seekers whose disability prevents them from being able to apply
online.
Keywords: Alorica, Hialeah , Receptionist, Other , Hialeah, Florida
Click
here to apply!
|