Customer Experience Specialist
Company: EzFill Holdings, Inc.
Posted on: July 30, 2022
Job Description EzFill Holdings, Inc. a leading on demand mobile
fuel service provider is very excited to grow our Customer
Experience team by recruiting a Customer Experience Specialist,
based in our Miami area office. Ultimately, this role is about
working within our operations team to improve customer experience
and loyalty with the goal of increased repeat business and
recurring sales revenues. Responsibilities: Handling inbound
customer calls, while ensuring that each customer enquiry is
handled by the appropriate department and providing an exceptional
service to the customer. Supporting and communicating efficiently
with other internal departments as required to ensure seamless
customer experience and drive process improvements. Providing
support to internal teams for all inbound customer issues,
complaints or escalations; ensuring record of resolution in line
with company policies and guidelines. Document and update customer
records based on interactions. Develop and maintain a knowledge
base of the evolving products and services. --- Qualifications:
Bachelor---s degree in business, marketing or related discipline.
Recent college graduates are welcome to apply. Previous experience
in customer service, sales, or other related fields. Experience
with CRM and Customer Support software applications such as HubSpot
and Freshdesk respectively is a plus. Root cause analysis skills
and training. Excellent written and verbal communication skills.
Desire to provide outstanding customer service by going out of your
way to resolve customer issues. Ability to build rapport with
clients. Ability to prioritize and multitask. Positive and
professional demeanor. Company Description EzFill is an On-Demand
Gas Delivery company that services both Commercial and Residential
customers by fueling their vehicles at their Home or Office. We
believe in efficiency and saving our clients' both time and money.
Simply, instead of spending time at the gas station, we deliver the
gas to you. Our goal is to disrupt the traditional gas station
model with both innovative technology and exceptional service.
Keywords: EzFill Holdings, Inc., Hialeah , Customer Experience Specialist, Other , Hialeah, Florida
Didn't find what you're looking for? Search again!