Customer Experience Specialist

Company: EzFill Holdings, Inc.
Location: Hialeah
Posted on: July 30, 2022

Job Description:

Job Description EzFill Holdings, Inc. a leading on demand mobile fuel service provider is very excited to grow our Customer Experience team by recruiting a Customer Experience Specialist, based in our Miami area office. Ultimately, this role is about working within our operations team to improve customer experience and loyalty with the goal of increased repeat business and recurring sales revenues. Responsibilities: Handling inbound customer calls, while ensuring that each customer enquiry is handled by the appropriate department and providing an exceptional service to the customer. Supporting and communicating efficiently with other internal departments as required to ensure seamless customer experience and drive process improvements. Providing support to internal teams for all inbound customer issues, complaints or escalations; ensuring record of resolution in line with company policies and guidelines. Document and update customer records based on interactions. Develop and maintain a knowledge base of the evolving products and services. --- Qualifications: Bachelor---s degree in business, marketing or related discipline. Recent college graduates are welcome to apply. Previous experience in customer service, sales, or other related fields. Experience with CRM and Customer Support software applications such as HubSpot and Freshdesk respectively is a plus. Root cause analysis skills and training. Excellent written and verbal communication skills. Desire to provide outstanding customer service by going out of your way to resolve customer issues. Ability to build rapport with clients. Ability to prioritize and multitask. Positive and professional demeanor. Company Description EzFill is an On-Demand Gas Delivery company that services both Commercial and Residential customers by fueling their vehicles at their Home or Office. We believe in efficiency and saving our clients' both time and money. Simply, instead of spending time at the gas station, we deliver the gas to you. Our goal is to disrupt the traditional gas station model with both innovative technology and exceptional service.

Keywords: EzFill Holdings, Inc., Hialeah , Customer Experience Specialist, Other , Hialeah, Florida