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Service Supervisor

Company: Ships Machinery International
Location: Hialeah
Posted on: January 16, 2022

Job Description:

Job Description

  • Effectively manages team members, including technicians and advisors, to ensure team objectives and service/sales goals are being carried out
  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
  • Assists with or performs administrative tasks
  • Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
  • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
  • Resolves service desk problems and improves current service desk methods to increase productivity and customer service
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
  • Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
  • Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of workTravel Requirements
    • 50% on the field Education
      • High School Diploma or Equivalent (GED) required
      • Bachelor's degree in Engineering preferred Experience
        • Previous Service Experience, Comprehensive Industry Knowledge, Management Experience, Strong Customer-Facing Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting, Creative Problem-Solving, Business or Administration Training
        • Strong Engineering experience
        • Knowledge of Propulsion and Maneuvering Systems preferred
        • Ten years rounded experience in mechanical and electrical equipment repair, with at least 5 years of experience in marine mechanical equipment or facilities maintenance work.
        • Ability to read drawings
        • Must possess good communication skills for a service team environment.
        • Valid state driver's license with acceptable driving record.
        • Ability to successfully pass any background checks and/or drug testing required on the contract.
        • Valid U.S. Passport with no travel restrictionsCompensation
          • $78K - $104K Yearly
          • Medical Full Coverage
          • 2 Week Paid Vacation
          • Company Cell Phone
          • Company Laptop -

Keywords: Ships Machinery International, Hialeah , Service Supervisor, Other , Hialeah, Florida

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