Service Supervisor

Company: Ships Machinery International
Location: Hialeah
Posted on: January 16, 2022

Job Description:

Job Description

• Effectively manages team members, including technicians and advisors, to ensure team objectives and service/sales goals are being carried out
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
• Assists with or performs administrative tasks
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
• Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
• Resolves service desk problems and improves current service desk methods to increase productivity and customer service
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of workTravel Requirements
  • 50% on the field Education
    • High School Diploma or Equivalent (GED) required
    • Bachelor's degree in Engineering preferred Experience
      • Previous Service Experience, Comprehensive Industry Knowledge, Management Experience, Strong Customer-Facing Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting, Creative Problem-Solving, Business or Administration Training
      • Strong Engineering experience
      • Knowledge of Propulsion and Maneuvering Systems preferred
      • Ten years rounded experience in mechanical and electrical equipment repair, with at least 5 years of experience in marine mechanical equipment or facilities maintenance work.
      • Ability to read drawings
      • Must possess good communication skills for a service team environment.
      • Valid state driver's license with acceptable driving record.
      • Ability to successfully pass any background checks and/or drug testing required on the contract.
      • Valid U.S. Passport with no travel restrictionsCompensation
        • $78K - $104K Yearly
        • Medical Full Coverage
        • 2 Week Paid Vacation
        • Company Cell Phone
        • Company Laptop -
          

Keywords: Ships Machinery International, Hialeah , Service Supervisor, Other , Hialeah, Florida