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Support Specialist

Company: Hemmersbach Nordamerika
Location: Hialeah
Posted on: January 5, 2022

Job Description:

Partner Support SpecialistBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.Your TasksBuild and maintain a network of IT suppliers and service providers throughout the Americas region.Request quotes of IT services from providers, analyze and choose the best option. Present to internal customers and source such service.Manage the flow of spare parts and resource distribution throughout customer's locations and providers warehouses.Monitor ETA's related to shipments of devices and spare parts.Verify and validate invoices.Increase knowledge of shipping solutions as well as customs regulations.Resolve disputes with service providers.Provide operational support and guidance to internal stakeholders on new projects.Perform cost management initiatives assessing current supplier's services.Maintain suppliers database as well as updating the information on corporate IT tools.Maintain close cooperation with HQ personnel in Germany.Generate ad-hoc reports.Our RequirementsEducation & Experience:Excellent communication skills, both written and verbal.Strong business acumen.Bachelors Degree preferred, High School Diploma a must.A second language a plus.Qualifications:1+ years experience in a purchasing or similar role.Ability to establish relationships with clients.Strong PC skills (MS Word, Excel, PowerPoint, Project)Familiar with common metrics used in the IT industry.Your BenefitsA highly regarded team member within an exponentially growing international IT companyExciting projects and challenges daily and with autonomyTeam Spirit: strong team spirit and a great working atmosphere in a friendly teamDirect and informal communication even at management levelCareer Opportunities: Great possibilities for professional, personal and language trainingBuddy programme to make sure you have an amazing start, a welcome pack includedA support package that includes: medical coverage, Dental & Vision coverage, Life Insurance, Short & Long Term disability insurance, 401K, PTO.A company that is not only continuously commercially successful but also provides a sense of purposeRhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don't just give them shelters. We turn their shelters into homes.

Keywords: Hemmersbach Nordamerika, Hialeah , Support Specialist, Other , Hialeah, Florida

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