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Call Center Representative for Manufacturing Framing Company- Miami Lakes

Company: Best Candidates
Location: Hialeah
Posted on: October 9, 2021

Job Description:

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsabilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets
  •  

Requirements

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Schedule

Monday to Friday 8:00am to 4:30pm (OT available) and some saturdays 7:00am to 12:00pm.

Benefits

Hourly Paid $14 to $16 DOE

Holidays Paid

Vacation Paid

Medical Plan 

 

 

Keywords: Best Candidates, Hialeah , Call Center Representative for Manufacturing Framing Company- Miami Lakes, Other , Hialeah, Florida

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