Remote Bilingual Customer Service Rep - Spanish/English
Company: SelectQuote
Location: Hialeah
Posted on: July 12, 2021
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Job Description:
Why Join SelectQuote As an AEP Bilingual (Spanish/English) Customer Care
Agent, you'll make outbound calls to newly enrolled and
existing policyholders, guiding them through their plan benefits
and acquainting them with SelectQuote's additional insurance
product offerings. In this hybrid Customer Service and Sales
position, you'll support all three divisions at SelectQuote
(Senior, Life, and Auto & Home) but focus on the Senior Medicare
division during the Medicare Annual Enrollment Period (AEP) from
October to December. Customer Care Agents also sell products and
enroll customers during peak times. As a Bilingual Customer Care
Agent, you'll work with both English and Spanish-speaking
customers. It's an exciting time to join SelectQuote. We became publicly
traded in 2020 with the first 100% virtual IPO (non-biotech) in
American history. We've also been recognized nationally on the 2021
Top Workplaces USA list and by the Kansas City Business Journal as
a 2020 Best Places to Work honoree. We offer a competitive base pay including $15.50/hour during
your ramping period in addition to a training bonus and commissions
that result in a first-year target compensation of $52,500. Other
incentives include prizes, spot bonuses, and award trips. What We Offer: ? The CCA department focuses on post-sale calls throughout each
division to current policyholders, which gives Customer Care Agents
the ability to enjoy a work/life balance outside of a traditional
sales role. ? High earning potential – 1st-year average annual income is
$52,500 with additional earning potential during AEP. Top CCA's
make well over $85k annually with unlimited growth potential. ? Paid training – We have a sophisticated training program to
propel you to increased earning potential from the get-go! ? Benefits – Full-time employees are eligible for medical,
dental, vision, voluntary short-term disability, company-paid long
term disability, company-paid life insurance and accidental death &
dismemberment (AD&D), 401(k) + company match and 100% vesting
after 4 years, discretionary profit sharing, employee stock
purchase program (espp), paid time off, floating holidays, paid
maternity leave, paid parental bonding leave, tuition
reimbursement, jury duty pay, work from home stipend, and other
paid leaves vary based on work location What You Need to be Successful: ? Strong work ethic and the ability to build client
relationships ? Solutions focused mindset ? Propensity to advocate for consumers and be a Sales Team
liaison ? Intermediate technology skills & the ability to multi-task ? Coachability & adaptability ? Positivity & effective communication skills Training, Experience, & Necessities: ? Ability to read, write and speak in English and Spanish ? Customer service/client relations experience is beneficial ? Sales, insurance, or call center experience is beneficial ? High school diploma or GED required ? Accident & Health resident insurance license. If you're not
already licensed, you must become licensed by a given deadline. ? Ability to complete AHIP and additional onboarding
requirements by a given deadline ? Hardwired high-speed internet connection with a minimum
download speed of 20mbps and upload speed of 20mbps ? To be considered for a remote opportunity:
Keywords: SelectQuote, Hialeah , Remote Bilingual Customer Service Rep - Spanish/English, Other , Hialeah, Florida
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