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Single Point of Contact (SPOC)

Company: Community Loan Servicing, LLC
Location: Hialeah
Posted on: June 8, 2021

Job Description:

POSITION SUMMARY:

The SPOC will be responsible for managing a high-portfolios containing millions of dollars of delinquent residential and/or commercial loans on behalf of CLS s investor clients. The SPOC will be responsible for implementing the best possible workout that meets the borrower s needs and financial circumstances, maximizes investor s returns, while maintaining compliance with all regulatory, contractual, and policy-mandated requirements.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Analyzes portfolios and determines a strategy to execute workload size of the SPOC s loan portfolio

Identifies the borrower s current and potential future financial situation to effectively predict and plan for all loan scenarios

Responsible for the completion of compliance related tasks in order to meet department, company or SLA (Service Loan Agreement) guidelines

Following up with modification application requests

Prioritize tasks based on production cost-benefit analysis

Negotiates with authorized third parties on behalf of investor clients on short sales

Determines when to recommend exceptions to investor clients for workouts whose structures fall outside of investor guidelines

Secures and preserves the value of properties which serve as collateral for loans

Proposes solutions to meet the borrower s intentions while maximizing loss mitigation to investor clients within investor guidelines

Follows and abides by the company and the investor client guidelines when obtaining, reviewing, and verifying completed financial information from borrowers

Works closely with the appropriate departments to keep loan files up to date

Makes and follows up on all calls from borrowers s in a timely fashion

Moving deals through the pipeline and ensuring conditions are met for modifications

Responsible for meeting monthly production goals

Responsible for documenting all activities and decisions in regards to loans

Offer explanation or input of what actions should be taken to determine if the company will be subject to any liability of regulatory/compliance infractions

Other duties as assigned by management


SKILLS/KNOWLEDGE/ABILITIES:

Ability to communicate effectively, professional and show a high level of confidence when communicating with the borrowers

Ability to meet challenges head-on and enjoy competitive success

Excellent written communication skills

Knowledge of various bankruptcy and foreclosure regulations a positive

Good computer skills. Knowledge of Microsoft Windows, Word, and Excel

Professional demeanor and appearance

Proven ability to manage time effectively

Ability to maintain composure in stressful situations

Willingness and aptitude to learn new tasks

Basic mathematics knowledge and ability to work comfortably with numbers

Proven record of achievement, innovation and resourcefulness in your prior work experience

Willingness and ability to work in fast paces environment to handle large volume of loans

Attention to detail and excellent organizational skills

Understand sale lifecycle


EDUCATION AND EXPERIENCE:

Bachelor s degree in Business, Finance, or other related field is highly preferred

Prefer 1 to 2 years Loss Mitigation / Loan Workout experience

Prefer 1 to 2 years experience in sales


CERTIFICATIONS, LICENSES, AND/OR REGISTRATION

N/A


PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.


Associated topics: banking solution, commercial loan, loan originator, loan servicing officer, mortgage, mortgage loan officer, mortgage officer, personal banker, personal banker iv, representative

Keywords: Community Loan Servicing, LLC, Hialeah , Single Point of Contact (SPOC), Other , Hialeah, Florida

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