SHIFT: Day Job
Your Talent. Our Vision. At Federal Health Products and Services
- FHPS, a proud member of the Anthem, Inc. family of companies,
it's a powerful combination, and the foundation upon which we're
creating greater access to care for our members, greater value for
our customers, and greater health for our communities. Join us and
together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that
means more to you and those we serve at one of America's leading
health benefits companies and a Fortune Top 50 Company.
Location: Remote opportunity, you must reside within 50 miles of
a U.S Anthem location.
The Referral Specialist I (Enrollment) will be responsible for
the outreach and enrollment of Disease Management members into Care
management programs. During phone calls with members: provide
program explanation, collect member demographic and provider
information, and schedule follow-up appointments with Nurse or
Health Educator for healthcare management.
There are multiple positions available, the hours for the
positions would be between 10am-11pm (EST), Monday through
The potential shifts would be:
10am 6:30pm (EST)
Training: 3 weeks; 9am-5:30pm Monday through Friday
Primary duties may include, but are not limited to:
+ Make outbound phone calls to members, providing a complete
description of our program in a conversational and collaborative
+ Make a connection and engage them in collaborative discussion
to understand how the program benefits can best meet their
+ Use assumptive language to drive enrollment and implement
strategies as needed to overcome objections to program
+ Provide knowledgeable and accurate information to promote
members confidence and value of our program.
+ Communicate with members in a professional and polite manner
at all times. This includes maintaining a helpful and engaged tone,
building rapport with members, and consistently speaking with
appropriate tone, pace, and clarity.
+ Answer inbound calls and utilize open ended questions to
promote member centricity. Assist in answering member questions and
connecting them with appropriate team member and/or resource.
+ Initiate outreach process by processing referrals received
through our health plan portal.
+ Accurately collect and document member information, call
result details, and other pertinent information in accordance with
policies and procedures.
+ Follow all company and department policies and procedures,
including HIPAA and TCPA laws.
+ Meet all department and team expectations for quality,
efficiency, and enrollment rate.
+ Consistently demonstrate behaviors that uphold Anthem Values
or Leadership, Community, Agility, Integrity, and Diversity.
+ Requires a High School Diploma or GED;
+ 1-3 years of experience in a high-volume, interactive customer
service or call center environment, with working knowledge of
medical terminology; or any combination of education and
experience, which would provide an equivalent background.
+ Experience in customer service experience in healthcare
+ Telephonic customer service and call center environment
+ Computer skills and demonstrated ability to navigate multiple
databases with two monitors is a plus.
We provide a comprehensive benefits package, including generous
PTO, medical, dental and vision plans, 401(k) with a match,
education assistance, and much more.
Anthem, Inc. is ranked as one of America's Most Admired
Companies among health insurers by Fortune magazine and is a 2018
Diversity Inc magazine Top 50 Company for Diversity. To learn more
about our company and apply, please visit us at
careers.antheminc.com. An Equal Opportunity