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Bilingual Remote Call Center role

Company: Kforce
Location: Hialeah
Posted on: May 3, 2021

Job Description:

Kforce has a client in search of a Bilingual Remote Call Center role in Hialeah, FL.Key Tasks: * Call Center, answering phones/chats/self-service tickets, documenting tickets * Fast paced, high volume, potentially emotionally charged environment (callers may be frustrated, emotional) * Agents receive calls from Florida residents regarding their unemployment claims - must have strong attention to detail * Strong customer service skills (call center, help desk, hospitality industry, etc.) * Clear verbal & written communication skills - Must be Bilingual * Must be proficient in use of computers, (i.e., basic computer functions, including proficiency in Office 365, internet access) * Ideally experience in using a ticketing system * Ok with 100% remote work and have a flexible schedule * Must have ability to work in an area free from distractions; Must have reliable highspeed internet, laptop/desktop, and headset Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Hours

Keywords: Kforce, Hialeah , Bilingual Remote Call Center role, Other , Hialeah, Florida

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