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Food & Beverage Manager

Company: Churchill Downs Incorporated
Location: Hialeah
Posted on: May 3, 2021

Job Description:

Calder Casino is a dynamic place to work! As a Restaurant Manager, you will be responsible for the successful operation of the F&B Front of House inclusive of developing an engaged team, providing memorable guest experiences, and ensuring the cleanliness and safety of both internal and external guests. If you have a passion for creativity, a fast paced environment, and growing with a winning team we encourage you to apply. Join us at Bigger. Better. Calder.

Calder Casino offers a comprehensive and competitive benefits package and other perks for eligible Team Members including but not limited to: Paid Time Off, 401K, Medical, Dental, Vision, Life, STD, LTD, Employee Stock Purchase Plan, Tuition Reimbursement, Team Member exclusive discounts, and more!

The Restaurant Manager contributes to the success of the operation through the direction and guidance of the restaurant front of house service operations to ensure a quality dining experience and company profitability.

Essential Duties and Responsibilities

  • Responsibility is to direct the restaurant/banquet services operation, attain objectives, and maintain high standards. Including but not limited to: food quality, service, cleanliness, safety and compliance in accordance to the Florida Department of Health and Departmental/Company guidelines.
  • Empowered to coach and develop Team Members in order to uphold regulatory Health and Safety standards.
  • Ensure service standards according to company benchmarks of quality and timeliness. Adhere to established SOP and/or develop new SOP's where applicable.
  • Attract, interview, hire, train and retain a qualified team; appraise the productivity and efficiency of the service team for the purpose of making and recommending promotions or other changes in status.
  • Responsible for scheduling service Team Members, inclusive of all Hosts/Cashiers, Food Servers, Bus Person, and Banquet Team Members.
  • Assist departmental leaders with budgetary targets, communicate with the team effectively, gather and evaluate guest feedback/suggestions, maintain overall cleanliness of dining room areas, and motivate Team Members.
  • Foster a culture of mentoring/training of new and existing Team Members.
  • Work closely and professionally with departmental leaders and support department staff.
  • Delegate authority and assigns responsibilities as required.
  • Display a sense of urgency to tasks, goals and problem solving opportunities.
  • Participate/Attend in company initiatives, events and committees as required.
  • Create and deliver ideas for Food & Beverage promotional opportunities and initiatives.
  • Performs other duties as assigned.

Standards of Performance

  • Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.
  • Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.
  • Creative and innovative with Food and Beverage service offerings.
  • Excellent oral and written communication skills. Bi-lingual is a plus.
  • High level of professionalism with the ability to react well under pressure.
  • Adherence to Code of Conduct and all Calder Casino policies and procedures.
  • Maintain and promote our business strategy.
  • Maintain an open-door policy for Team Members to allow open communication.
  • Leads by example relative to exemplary customer service both internal and external.
  • Supervisory skills; maintaining interpersonal working relationships among all personnel.
  • Ability to respond to common inquiries or complaints from guest, regulatory agencies or members of the team.
  • Ability to interpret an extensive variety of instructions and deal with several variables.
  • Ability to perform normal mathematical computations in regard to the implementation of current duties.

Education, Training, and Experience

  • Five years' experience in restaurant service and/or beverage operational related roles; Fast causal/dine-in.
  • Three years' experience supervisory experience.
  • 4 year hospitality degree preferred or combination of related field experience and education.
  • Strong computer skills, proficient in Microsoft Office products, MICROS.
  • Knowledge of payroll systems or time tracking systems strongly preferred.
  • Ability to obtain a valid Florida DPBR gaming license.
  • Food Manager Certification / Health & Safety is preferred.
  • Valid Alcohol Awareness / TIPS Certification is preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; reach with hands and arms; use fingers to handle, or feel objects, tools, or controls; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may be required to lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

Churchill Downs Incorporated is an Equal Opportunity Employer. M/F/D/V EOE

Keywords: Churchill Downs Incorporated, Hialeah , Food & Beverage Manager, Other , Hialeah, Florida

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