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Claims Supervisor

Company: Assurant
Location: Hialeah
Posted on: May 2, 2021

Job Description:

The Supervisor Claims  is designed to assist the Claims Manager in managing a team of Claims Adjusters. As a supervisor for Assurant, your goal will be to create and foster a positive and productive work environment while ensuring our claims are processed timely and accurately. You will use keen judgment when mentoring and coaching your adjusters and you'll give feedback in a way that will encourage them to become all they can be with Assurant and beyond! 

This includes managing individual and team performance expectations and goals, providing individual coaching feedback sessions and maintaining singular focus on ensuring and improving quality and accuracy in claims adjudication while improving the customer experience.

Responsibilities:

  • Provide daily direction and communication to team of up to 15 Adjusters so that claims are processed efficiently and accurately. 

  • Provide continual evaluation of processes and procedures, which includes reviewing claims and providing evaluations for improvement/development.

  • Provide guidance on ensuring correct decisioning is determined during claim adjudication.

  • Provide ongoing coaching to any area needing improvement with adjusters.

  • Provide feedback to adjusters on audit corrections / updates needed.

  • Train new adjusters and re-train tenured adjusters on new processes to improve the customer experience.

  • Monitoring claim inventory and service level standards.

  • Monitor adjuster performance and develop corrective action plan when necessary.

  • Provide regularly scheduled one-on-one coaching adjusters

  • Ensure information flow of updates and changes to adjusters and Implement plans for developing and motivating them

  • Establish creative ways to increase team performance

  • Ensure efficient use of staff during peaks and down time

  • Other duties as assigned

Basic Qualifications: 

  •  2 years of relevant experience managing adjusters OR a customer service leadership role

  • 620 Adjusters license

 Other Qualifications:    

  • Excellent interpersonal communication skills to encourage, coach, support, and provide necessary feedback to adjusters

  • Handle multiple tasks simultaneously with frequent interruptions, working under deadlines, creative thinking, making decisions based on incomplete information. 

  • Proficient computer skills are required as well as a willingness and aptitude for mastering new software

  • The Claims Supervisor role necessitates tremendous attention to detail and demonstration of initiative and creativity.

  • Ability to solve problems effectively and efficiently.

Preferred Qualifications:

  • Bachelor's Degree 

  • 4 years of leadership experience within a call center/contact center environment

Flexible to work hours between 8am - 7pm EST as well as holidays.

Work remotely temporarily due to covid-19

Keywords: Assurant, Hialeah , Claims Supervisor, Other , Hialeah, Florida

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