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Technical Systems Analyst

Company: Kforce Technology
Location: Hialeah
Posted on: May 3, 2021

Job Description:

RESPONSIBILITIES: Kforce has a client that is seeking a Technical Systems Analyst in Hialeah, FL. Responsibilities: Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved Act as the initial point of contact for all computer and system related concerns from clients or other employees Create training materials pertaining to computer troubleshooting and usage Organize and file documentation pertaining to warranties and instructional guides for computer hardware Maintain a working log detailing all required system updates, as well as the date of completion Maintain IT Knowledge Base Platform to relevant and updated topics Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems Resolve technical issues related to network interruptions Actively update, maintain and monitor all aspects of computer networks Facilitate new hire training on IT policies & procedures Responsible for asset provisioning/deprovisioning, including installation and retrieval of assets Maintain inventory management Job Requirements: REQUIREMENTS: A Bachelor's degree in computer science or related technology field is preferred Industry-specific certification in relevant computer languages or software may be required 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services Professional written and interpersonal skills are essential when communicating with customers and clients Ability to prioritize and manage several milestones and projects efficiently Extensive experience working with different operating systems Accept constructive criticism and customer feedback regarding their experience with software or IT services Comfortable working in and assisting others through company help desk software and other remote access desktop programs Time-management skills and the ability to establish reasonable and attainable deadlines for resolution Working experience with Active Directory and Network configurations Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Hialeah , Technical Systems Analyst, IT / Software / Systems , Hialeah, Florida

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