Entry Level Customer Service

Company: FF Inc.
Location: Hialeah
Posted on: May 25, 2023

Job Description:

FF Inc. is looking for Customer Service Representatives to be the liaison between our company and its customer pool. Successful candidates must be able to effectively solve customer issues, complaints and inquiries while keeping customer satisfaction at the core of every decision and behavior.


*Skills*


* Previous experience in a customer support role

* Track record of over-achieving quota

* Strong phone and verbal communication skills along with active listening

* Customer focus and adaptability to different personality types

* Ability to multi-task, set priorities and manage time effectively

* High school degree


*Responsibilities*


* Follow communication "scripts" when handling different topics

* Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

* Seize opportunities to upsell products when they arise

* Build sustainable relationships and engage customers by taking the extra mile

* Frequently attend educational seminars to improve knowledge and performance level

* Meet personal/team qualitative and quantitative targets


Job Type: Full-time


Pay: $16.00 - $27.00 per hour


Benefits:

* Health insurance

Experience level:

* No experience needed

Shift:

* Day shift

Weekly day range:

* Monday to Friday

Work setting:

* In-person


Work Location: In person

Keywords: FF Inc., Hialeah , Entry Level Customer Service, Hospitality & Tourism , Hialeah, Florida