Bilingual Customer Service Representative

Company: Teleperformance
Location: Hialeah
Posted on: July 28, 2022

Job Description:

Overview:Why You'll Choose UsTeleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.Benefits of working with TP include:

• Paid Customer Service Training
• Competitive Wages
• Daily Pay!
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs
• Day and Evening Shifts AvailableYour ImpactOur customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Responsibilities:
  Your ResponsibilitiesCustomer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • This is an Onsite position
    Qualifications:
    What We're Looking for
    • Bilingual English/Spanish Customer Service Representative
    • High School Diploma or equivalent
    • 18 years of age or older
    • Proven call center experience
    • Typing 25 WPM
    • Proficient in PC operation and navigation
    • Able to work independently
    • Ability to work Onsite
    • Have excellent communications skills, both oral and written in both Spanish and English
    • Ability to work in a constantly changing and fast paced environment
    • Ability to stay composed and objective
    • Strong listening skillsBeing One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.Teleperformance is an Equal Opportunity Employer

Keywords: Teleperformance, Hialeah , Bilingual Customer Service Representative, Hospitality & Tourism , Hialeah, Florida