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CI01 - Contact Center Customer Service Inbound/Outbound I

Company: Kelly
Location: Hialeah
Posted on: January 10, 2021

Job Description:

Contact Center Customer Service Inbound/Outbound I - JOB TITLE:Customer Care Specialist Hialeah, FL Work Schedule M-F Std Business Hours Work Schedule Notes Monday through Friday, with varied set shifts between 9:00am and 7:00pm CST. Shifts will be assigned based on the business greatest need. Job Description: As a Customer Care Specialist you will join a team that is quality driven. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using exceptional customer service on a daily basis. Primary Duties Responsibilities: The key duties will focus on resolving telephone inquiries regarding the customer s account. This includes, but will not be limited to: Processing calls from internal and external customers, maintaining accounts and updating information in various databases. Providing an explanation of programs, benefits, and policies. Retaining accounts tracking the reason for each call to ensure successful resolution Why Kelly--?As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Keywords: Kelly, Hialeah , CI01 - Contact Center Customer Service Inbound/Outbound I, Hospitality & Tourism , Hialeah, Florida

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