Customer Service Team Lead
Company: Mughal & Associates
Location: Hialeah
Posted on: March 24, 2020
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Job Description:
Mughal & Associates is seeking a highly dynamic Customer Service
Lead for our client, a fast-growing E-Commerce company, with
offices in the North Miami area. The successful candidate must come
with approx. -2-4 years of progressive experience within a customer
focused role and able to build out a successful customer service
function, create processes and build out a customer service team.
Exceptional financial and career growth opportunity! POSITION
SUMMARY: - Ensure ultimate customer satisfaction by building out
and executing a variety of customer facing and internal processes.
Maintain high service metrics within all on-line marketplaces. -
ESSENTIAL DUTIES AND RESPONSIBILITIES: - - - - Ensure all orders
are processed and fulfilled according to required timelines. - - -
- Manage all communication to customers thru the online
marketplaces, custom websites or call in. - - - - Hire, train and
develop a customer service team. - - - - Monitor customer reviews
and feedback. - - - - Manage all customer returns, allowances and
order cancelations across all sales channels. - - - - Interfaces
with warehouses and suppliers on a daily basis. - - - - In-depth
knowledge of all company products and programs. - - - - Maintain
service metrics and performance standards. - - - - Provide monthly
reports to management. - - - - Develop and implement procedures
pertinent to the efficient operations and total customer
satisfaction. - - - - Data entry for master data and regular
pricing updates. - QUALIFICATIONS (Education, Experience, & Skills
required) - - - - Bachelor's degree in Business or related - - - -
Minimum of 2 years' experience in on-line marketplaces required - -
- - Channel Advisor experience preferred - - - - 2-4+ years in
customer service environment - - - - Strong Systems knowledge -
advanced technical skills - - - - Microsoft Office Suite (Outlook,
Word, Excel) required - - - - Bilingual (English & Spanish) a plus
- - - - Management or Supervisory experience, hiring & training
required
Keywords: Mughal & Associates, Hialeah , Customer Service Team Lead, Hospitality & Tourism , Hialeah, Florida
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