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Customer Service Team Lead

Company: Mughal & Associates
Location: Hialeah
Posted on: March 24, 2020

Job Description:

Mughal & Associates is seeking a highly dynamic Customer Service Lead for our client, a fast-growing E-Commerce company, with offices in the North Miami area. The successful candidate must come with approx. -2-4 years of progressive experience within a customer focused role and able to build out a successful customer service function, create processes and build out a customer service team. Exceptional financial and career growth opportunity! POSITION SUMMARY: - Ensure ultimate customer satisfaction by building out and executing a variety of customer facing and internal processes. Maintain high service metrics within all on-line marketplaces. - ESSENTIAL DUTIES AND RESPONSIBILITIES: - - - - Ensure all orders are processed and fulfilled according to required timelines. - - - - Manage all communication to customers thru the online marketplaces, custom websites or call in. - - - - Hire, train and develop a customer service team. - - - - Monitor customer reviews and feedback. - - - - Manage all customer returns, allowances and order cancelations across all sales channels. - - - - Interfaces with warehouses and suppliers on a daily basis. - - - - In-depth knowledge of all company products and programs. - - - - Maintain service metrics and performance standards. - - - - Provide monthly reports to management. - - - - Develop and implement procedures pertinent to the efficient operations and total customer satisfaction. - - - - Data entry for master data and regular pricing updates. - QUALIFICATIONS (Education, Experience, & Skills required) - - - - Bachelor's degree in Business or related - - - - Minimum of 2 years' experience in on-line marketplaces required - - - - Channel Advisor experience preferred - - - - 2-4+ years in customer service environment - - - - Strong Systems knowledge - advanced technical skills - - - - Microsoft Office Suite (Outlook, Word, Excel) required - - - - Bilingual (English & Spanish) a plus - - - - Management or Supervisory experience, hiring & training required

Keywords: Mughal & Associates, Hialeah , Customer Service Team Lead, Hospitality & Tourism , Hialeah, Florida

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