Shift Lead

Company: Banfield
Location: Delray Beach
Posted on: January 22, 2026

Job Description:

Job Description Job Description If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Shift Lead Position Profile The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties. Shift Lead – Job Summary Primary Role (80% – Paraprofessional Duties): Support daily veterinary operations by assisting with client services, pet care, and administrative tasks. Responsibilities include: Welcoming and educating clients. Preparing pets and records for exams or procedures. Assisting with surgeries and technical tasks within legal scope. Managing scheduling, client flow, and hospital cleanliness. Promoting wellness plans and hospital services. Handling financial transactions and documentation. Leadership Role (20%): Support the Practice Manager in leading the team and ensuring efficient hospital operations. Key duties: Guide and mentor staff to deliver high-quality care. Help manage daily staffing and workflow. Ensure clear communication among team members and with clients. Support training, problem-solving, and conflict resolution. Maintain hospital standards and address equipment or supply issues. Core Values (Mars, Inc. Five Principles): Quality, Responsibility, Mutuality, Efficiency, Freedom Required Skills and Traits: Strong leadership, communication, and multitasking skills. Organized, proactive, and client-focused. Technically competent with basic math and computer use. Adaptable, resilient, and collaborative. Necessary Skills and Expectations: Assisting veterinarians during surgical procedures Performing venipunctures (cephalic, saphenous, jugular) IV catheter placement Preparing surgical instruments and equipment Monitoring anesthesia and vital signs during surgery Performing dental scaling Sterilizing surgical instruments and maintaining a sterile surgical environment Providing post-operative care to animals Handling and disposing of surgical waste properly Communicating effectively with veterinary team members and pet owners Following proper safety protocols and procedures during surgeries Work Environment: Physically active role with exposure to pets, medical equipment, and occasional hazards. Requires flexibility to work weekends, evenings, and overtime as needed. Qualifications: Associate degree or vet tech certification preferred. Minimum 2 years’ experience in veterinary or service industry; 6 months at Banfield preferred. Supervisory experience is a plus. You must be 18 years or older. You must be available to work weekend and evening shifts. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment wit out regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. We are a drug-free, smoke-free, equal opportunity employer. Are You Passionate About Preventive Pet Care? Apply Today! The pay range for this role is $18.50 - $23.64 Hourly The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.* Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession. Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.* Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.* Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind. Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection. Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs. Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds. Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition. Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.* Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.* Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options. Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving. Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.* Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.* Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.* Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.* Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.* Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.* Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).

Keywords: Banfield, Hialeah , Shift Lead, Healthcare , Delray Beach, Florida