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Onsite Client Support Specialist, Medical Devices - Miami, FL

Company: Karl Storz Endoscopy - America
Location: Hialeah
Posted on: November 18, 2021

Job Description:

Company: KARL STORZ Endoscopy-America, Inc. (KSEA) Job Code: 11892 Pay Grade: US-B10 Description KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education. For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness. ROLE OVERVIEW KARL STORZ is currently seeking an On-Site Endoscopic Specialist (OES) to join the Field Service Department's Group at a client site based in Miami, FL. Reporting to the Region Manager, Field Service , the primary responsibility of this role is customer support of KARL STORZ devices (including hand instruments, video equipment and OR1) within their assigned hospital while partnering with Sterile Processing Departments and OR team members. KEY RESPONSIBILITIES: Key responsibilities will include, but may not be limited to: Face-to-face customer support, including OR, SPD and Biomed Daily maintenance and management of KARL STORZ products Maintain the instrument sets so that they are always in good working order and ready for use; keep repairs and replacement equipment expenses within a predetermined budget for the account; preventative maintenance on all KARL STORZ devices; trouble shoot video and instrument issues in the O.R.; inspection of the instruments and documentation of their functionality Training and education for the OR and supporting departments Designing process improvements to improve efficiencies and reduce repair costs. Tasks will vary depending on the agreement with the account and will generally include: Video tower / system set-up and support, Inspection, repair, troubleshooting and replacement of KARL STORZ devices Monitoring, reporting and facilitating repair/ exchange transactions. Transporting, cleaning/sterilization and packaging of instruments after use. REQUIREMENTS: Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment. 0-4 years of experience in sterile processing surgical technology, medical repair, sales, or services management Possess exceptional organizational skills and the ability to multi-task MS Office - proficient user as role will need to work with spreadsheets and reporting Preferred, but not required Higher degree #LI-KM1Vaccine requirements at KARL STORZ due to COVID-19 KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19. Employee Benefits Program Overview for U.S. Locations Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!* 3 weeks' vacation, 10 holidays plus paid sick time* 401K retirement savings plan providing a match of 60% of the employee's first 6% contribution Section 125 Flexible Spending Accounts Life, STD, LTD & LTC Insurance Tuition reimbursement of up to $5,250 per year Fitness reimbursement up to $200 annually Employee referral program of up to $2,000 per hire And much more! *Field sales, internships and part-time employees are not eligible except for where required by state law. Non-employees, including temporary workers and consultants, are not eligible to participate in KARL STORZ benefits program. KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures. Equal Employment Opportunity & Reasonable Accommodation Statement KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com. Notice to Employment Agencies This recruitment assignment is being managed directly by KARL STORZ's Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.by Jobble

Keywords: Karl Storz Endoscopy - America, Hialeah , Onsite Client Support Specialist, Medical Devices - Miami, FL, Healthcare , Hialeah, Florida

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