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General Services Manager

Company: Resource Power Group
Location: Hialeah
Posted on: April 2, 2021

Job Description:

Resource Power Group (RPG) is the trade name for Louisiana Machinery Company LLC's large, medium speed engine business. RPG is an authorized distributor for EMD and MaK engines, for Mitsubishi and Napier turbochargers, and for Heinzmann and Regulateurs Europa governors, and Noris controls.
Responsibilities:

  • Has extensive working knowledge of the maritime industry standards and practices. Including product details and the company services offered.
  • Is responsible for the overall profitability of the product support segment for all branches within the service division.
  • Effectively manages all service team members, including service managers and technicians, to ensure company objectives and service/sales goals are accomplished.
  • Is in charge of managing all service personnel across all branches with the exception of those managers who report directly to the General Manager.
  • Is responsible for the day-to-day operations of the service division at the branch.
  • Is responsible for the overall profitability of the Miami branch.
  • Is responsible for both the parts and service revenue of the Miami branch.
  • Has the capability to perform all sales activities within an assigned region and at any other branch as assigned.
  • Must have the capability to train and maintain an effective sales team.
  • Must have the capability to motivate and direct the sales team while establishing effective sales strategies.
  • Offers exemplary customer service, including maintaining customer relationships and ensuring customer satisfaction for repeat business.
  • Must have the capability of taking care of all customer concerns or complaints quickly and in a professional manner.
  • Must be able to answer a customer's technical inquiry with a clear technical solution in a timely and professional manner.
  • Will report to the General Manager weekly and monthly (or as directed) on financial, sales, and operational aspects of Miami and service division.
  • Is to keep the General Manager informed of all personnel matters or matters that are sensible to the results of the company and items that may be governmentally time sensitive.
  • Proposes an annual business plan and budget in which to promote parts, service, safety, and teamwork. Is also responsible for accomplishing set business plan.
  • Establish and manage service related policies including safety, training, financial, technical and other administrative guidelines.
  • Develops and manages employee growth through mentoring and training in order to meet corporate objectives.
  • Contributes to help meet or exceed customer expectations. As well as assist to achieve the Company's initiatives while maintaining Caterpillar's standards of excellence.
  • Ensures customer satisfaction, safety and profitability.
  • Is able to establish a culture of professionalism and maintain an interactive team communication with a focus on a sense of urgency.
  • Will assist with the engine sales division as directed.
    Qualifications:
    • Proven communication skills in a product sales management environment.
    • Outstanding communication and customer service skills.
    • A college degree is required: Engineering or Business.
    • 5-10 years relevant work experience.
    • Bi-Lingual (English and Spanish) is preferred.
    • Knowledge of maritime industry.
    • Experience in ship operation and design as applied to diesel machinery.
    • Strong leadership skills with the ability to multitask in a fast-paced environment.
    • Superior level of business acumen and professionalism.
    • Service leadership experience.
    • Exceptional personal skills.
    • Skilled in Microsoft applications.
    • Valid Passport with no travel restrictions
    • Ability to obtain TWIC within 60 days of hire

Keywords: Resource Power Group, Hialeah , General Services Manager, Executive , Hialeah, Florida

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