Remote Level 3 Collaboration Support Engineer
Company: VirtualVocations
Location: Hialeah
Posted on: August 2, 2022
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Job Description:
A company that provides unified communication and collaboration
solutions has an open position for a Remote Level 3 Collaboration
Support Engineer.
Candidates will be responsible for the following:
Troubleshooting, diagnosing and performing Root Cause Analysis
Consistently logging in to the client service queue and answering
calls
Proactively assisting Support Engineers with incident
remediation
Applicants must meet the following qualifications:
3-5 years managed service experience
CCNP-R/S or CCNP-Collaboration, ITILv3/4 Foundation
Knowledge of ServiceNow ITSM, ScienceLogic monitoring, Uplinx
Reporting tool and related software
Should be proficient with standard office productivity tools such
as Microsoft Word, Excel and Outlook
Must have the ability to multi-task between various client
needs
Ability to work collaboratively with a group of others to reach a
common goal
Keywords: VirtualVocations, Hialeah , Remote Level 3 Collaboration Support Engineer, Engineering , Hialeah, Florida
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