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Remote Level 3 Collaboration Support Engineer

Company: VirtualVocations
Location: Hialeah
Posted on: August 2, 2022

Job Description:

A company that provides unified communication and collaboration solutions has an open position for a Remote Level 3 Collaboration Support Engineer.

Candidates will be responsible for the following:
Troubleshooting, diagnosing and performing Root Cause Analysis
Consistently logging in to the client service queue and answering calls
Proactively assisting Support Engineers with incident remediation
Applicants must meet the following qualifications:

3-5 years managed service experience
CCNP-R/S or CCNP-Collaboration, ITILv3/4 Foundation
Knowledge of ServiceNow ITSM, ScienceLogic monitoring, Uplinx Reporting tool and related software
Should be proficient with standard office productivity tools such as Microsoft Word, Excel and Outlook
Must have the ability to multi-task between various client needs
Ability to work collaboratively with a group of others to reach a common goal

Keywords: VirtualVocations, Hialeah , Remote Level 3 Collaboration Support Engineer, Engineering , Hialeah, Florida

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