AT&T Customer Service Representative
Company: 5M Promotions
Location: Fort Lauderdale
Posted on: July 10, 2025
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Job Description:
Deliver Premier Customer Support and Build Lasting Connections
in Fort Lauderdale! Join 5M Promotions, Inc., as an AT&T
Customer Service Representative. 5M Promotions, Inc. is a
collaborative organization working to redefine client partnerships
through transparent direct engagement strategies, while investing
heavily in the growth of its sales and marketing associates. We're
looking for a passionate and solution-oriented AT&T Customer
Service Representative in Fort Lauderdale. This key role in our
AT&T campaign will directly involve you in delivering top-notch
in-person customer service, resolving inquiries, and ensuring a
smooth customer experience. As an AT&T Customer Service
Representative, you will immerse yourself in comprehensive
training, gaining expert knowledge of AT&T Fiber products,
services, and common technical issues. You'll develop expertise in
proactively engaging with customers, troubleshooting connectivity
concerns, educating users on their equipment, and effectively
resolving service-related challenges. Key Responsibilities of the
AT&T Customer Service Representative Provide in-person customer
service to existing AT&T customers in their homes or
communities, addressing inquiries and ensuring satisfaction. Help
customers understand their AT&T service, including billing,
features, plans, and maximizing high-speed internet benefits.
Provide basic technical support for common AT&T issues like
Wi-Fi, router reboots, and signal checks, guiding customers through
solutions. Educate customers on their AT&T equipment, including
modems, routers, and related devices, ensuring they understand
proper usage and care. Offer empathetic and professional customer
service by resolving complaints and concerns. Escalate complex
issues to technical support as needed, while taking ownership of
the resolution. Proactively engage customers to optimize service
and ensure full utilization of AT&T services, contributing to
retention. Meticulously record all customer interactions, service
requests, troubleshooting, and resolutions using internal CRM
systems. Maintain an expert-level, up-to-date knowledge of all
AT&T products, services, promotions, policies, and
troubleshooting protocols. Gather valuable customer feedback
regarding service performance, equipment, and overall experience,
contributing to continuous improvement initiatives. Uphold the
highest standards of professionalism and brand representation for
both 5M Promotions, Inc. and AT&T in all customer
engagements.
Keywords: 5M Promotions, Hialeah , AT&T Customer Service Representative, Customer Service & Call Center , Fort Lauderdale, Florida