Project Business Analyst III (ServiceNow)

Company: BankUnited Financial Corporation
Location: Hialeah
Posted on: May 3, 2021

Job Description:

SUMMARY: Responsible for working collaboratively with department managers to implement projects / programs that help meet financial revenue, operating efficiency and strategic goals, as well as regulatory requirements. Performs business needs analysis, gathers and documents requirements. Acts as a liaison between IT and the business line on assigned projects/initiatives and works closely with the Project Manager, BA Team Lead and Application Delivery Manager to keep stakeholders informed of progress. Coordinates test plans to meet project requirements and helps drive user acceptance testing to produce quality deliverables. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. 1. Requirements and Technical Analysis (30%) * Analyze and define user requirements to develop solutions that meet the strategic requirements of the business unit. Conduct discovery sessions to gather requirements from all stakeholders. Document current state and future state process workflows. * Proactively collaborate with the business to identify potential process improvements and enhancements that increase efficiencies and decrease costs. * Translate business needs into design documents and specifications. Prepare detailed specifications from which IT can program application solutions. Work with vendors on configuring third party solutions to meet the process needs of the Business Unit. * Work with business users to efficiently identify and coordinate resolution of issues. 2. Business Analyst Execution (15%) * Provide both strategic and detailed support to the Project Manager on significant projects and initiatives. Assist with delivery of projects/initiatives according to agreed upon timeline, budget and scope. 3. Work with the Software Quality Assurance (SQA) Team (15%) and act as testing coordinator for key projects/initiatives as needed by Application Delivery Manager. Define, document the test plan, and coordinate user acceptance testing to help ensure requirements traceability and delivery of a quality solution. 4. Project Governance (10%) * Prepare project artifacts as required by the Project Management Office Standard Operating Procedures to ensure satisfactory internal and external audits. Ensure timeliness of document approvals by stakeholders and accessibility of project artifacts on the project's SharePoint site. * Complete required documentation for each assigned project & initiative on a timely basis, including Business Requirements Documents, File Conversion and Technical Design Specifications, Test Plans, and Process Flow diagrams. * Ensure requirements inventory is properly maintained on SharePoint and validate traceability to testing. Monitor for proper change management of requirements. Ensure acceptance criteria is met prior to go live deployment of new solutions or enhancements. * Identify and share best practices to grow the Business Analyst community of practice. 5. Industry Knowledge and Business Analysis Skills (15%) * Develop and maintain appropriate banking industry knowledge of common financial services concepts, practices and procedures. * Develop and maintain of project management concepts, practices and procedures; and knowledge of business analysis tools and techniques. Obtain and maintain appropriate certifications. 6. Teamwork and Leadership Skills (15%) * Establish and maintain business line partnerships. Demonstrate ability to guide focused diverse groups to specified goals. For Business Relationship Manager assigned duties in a Business Analyst Level II or III position: * Become the IT subject matter expert for solutions and processes supporting the business unit(s). Act as the IT specialist responsible for engaging in assigned department planning activities to better understand business needs and assess feasibility of new solutions. * Actively develop domain business expertise and analyze business processes to identify improvements. Provide input to the business line for applying technology to their challenges. Act as a channel of business line input to the IT Portfolio Manager. * Communicate and report concerns of the business unit to IT. Keep track of trailing items to ensure business line needs are being met and continuity is maintained between projects. Conduct scorecard review of business line IT satisfaction level. * Cultivate close relationships with all key stakeholders and serve as a "trusted advisor" to the assigned business area(s). QUALIFICATIONS/COMPETENCIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Bachelor's Degree or equivalent required. Level I position requires 1+ years of banking experience and business line expertise and 3+ years of business analysis experience. Level II position requires 2+ years of banking experience and business line expertise and 4+ years of business analysis experience. Level III position requires 3+ years of banking experience and business line expertise and 5+ years of business analysis experience. In addition, each level requires: * Experience in requirements gathering and development of business requirement documents and functional requirement specifications. * Experience with Agile and waterfall software development techniques. * Ability to independently facilitate requirement elicitation sessions with business users. * Experience with vendor management * Understanding of consumer banking regulations * Critical thinking, problem solving and independent execution skills * Ability to grasp new concepts quickly * Above-average facilitation, collaboration and relationship management skills * Experience in Quality Assurance, test plans and test coordination, preferred * Strong skills in MS Office Visio and workflow or data flow diagramming tools Certifications: Six Sigma Green Belt, Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), and/or PMI Professional in Business Analysis preferred.

Keywords: BankUnited Financial Corporation, Hialeah , Project Business Analyst III (ServiceNow), Accounting, Auditing , Hialeah, Florida